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NeedingAdvice.co.uk Miles TurnerClient Relationship Manager
✓ 7 Years’ Industry Experience✓ Lender & Client Liaison✓ Process Management✓ FCA Regulated Firm✓ Always Here to Help
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About Miles Turner
If you have ever had a mortgage application where communication went quiet, lenders took too long, or you simply did not know what was happening — Miles Turner is the reason that does not happen at NeedingAdvice.co.uk. As our Client Relationship Manager, Miles sits at the centre of the mortgage process, keeping clients informed at every stage and making sure nothing falls through the cracks between submission and completionThe point at which a property purchase is finalized and owne....
Miles brings 7 years of experience in the mortgage and financial services industry. He has a deep understanding of lender processes — the timescales, the requirements, the quirks of different underwriting teams — and uses that knowledge to chase progress proactively rather than waiting for things to go wrong. His role is to take the pressure off both the mortgage brokers and the clients, acting as the calm, organised presence that keeps everything moving.
Outside of work, Miles is a family man — he cherishes his time with his wife and family, and that grounded, people-first approach is something clients pick up on straight away. He genuinely cares about outcomes, not just processes.
What Miles Does for You
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Lender Liaison & Case Chasing Miles knows how lenders work — their timescales, their internal processes, and who to contact to move a case forward. When an application is submitted, he monitors progress and chases proactively so you are not left in the dark waiting for updates that never come. |
Client Communication One of the most common complaints about mortgage brokers is a lack of communication after submission. Miles makes sure that does not happen at NeedingAdvice.co.uk. You will always know where your application stands, what is needed next, and what the realistic timescale looks like. |
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Solicitor & Third-Party Coordination A mortgage application touches multiple parties — lenders, solicitors, surveyors, estate agents. Miles coordinates across all of them to reduce delays, flag issues early, and keep everyone aligned on timescales leading to completion. |
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Document Management Missing documents are one of the biggest causes of mortgage delays. Miles tracks what has been submitted, what is still needed, and follows up with clients and lenders to ensure nothing holds up an application unnecessarily. |
Post-Offer Support The period between mortgage offer and completion can feel like a waiting game. Miles stays on top of the legal and administrative steps during this phase, keeping you updated and troubleshooting any last-minute issues that arise before exchange and completion. |
Why Having Miles in Your Corner Matters
Most delays are avoidable. In our experience, the majority of mortgage delays come down to slow communication — between brokers and lenders, or between lenders and solicitors. Miles exists precisely to eliminate those gaps. His job is to chase, coordinate and communicate before delays become problems.
7 years of lender knowledge. Miles has spent years building an understanding of how different lenders operate. He knows which ones move quickly, which need chasing, and what language to use to get a response. That experience translates directly into faster completions for clients.
You are never left wondering. Getting a mortgage can feel stressful — especially when you have a purchase chain relying on you. Miles makes sure you always know what is happening, what is needed from you, and what the expected next step is. No silence. No chasing us for updates.
Client Reviews for Miles Turner
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Over 560 independent client reviews for NeedingAdvice.co.uk. See what our clients say about the service Miles and the wider team provide.
Frequently Asked Questions
Who is Miles Turner?
Miles Turner is the Client Relationship Manager at NeedingAdvice.co.uk Ltd. With 7 years of experience in the mortgage and financial services industry, he manages lender and client communication, case progression and third-party coordination — ensuring applications move efficiently from submission to completion.
What is the difference between a Client Relationship Manager and a Mortgage Broker?
A Mortgage Broker provides regulated financial advice — assessing your circumstances and recommending the most suitable mortgage product. Miles’s role is operational: once an application is submitted, he manages the process — chasing lenders, coordinating with solicitors, tracking documents, and keeping clients informed. Both roles are essential to a smooth experience.
Will Miles be my main point of contact after I apply?
In many cases, yes. After your adviser has submitted your application, Miles often becomes the primary day-to-day contact for updates on progress. Your adviser remains available for any advice questions, but Miles handles the practical side of keeping the application on track.
How do I contact Miles?
Call or text Miles on 07864 882663, or email [email protected]. You can also reach the office on 0800 612 3367.
My application seems to have stalled — can Miles help?
Absolutely. If you are an existing NeedingAdvice.co.uk client and your application feels like it has gone quiet, get in touch with Miles directly. Chasing progress and breaking through lender delays is exactly what he is here for.
Miles Turner works for NeedingAdvice.co.uk Ltd, which is an Appointed Representative of Rosemount Financial Solutions (IFA) Ltd, authorised and regulated by the Financial Conduct Authority under reference 535515. You can verify this directly on the FCA Register. Miles is not a mortgage adviser and does not provide regulated financial advice — for mortgage advice please speak with Damian, Sumaiya or Matthew.
Meet the Rest of the Team
Miles works alongside a team of specialist mortgage and financial advisers. Meet the full team →
Ready to Get Started?
Speak to a mortgage adviser today. Miles and the team will take it from there. Your need ahead of ours.
Damian Youell
Sumaiya Patel
Romany Youell
Matthew Shufflebotham
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