Miles Turner

If you have ever had a mortgage application where communication went quiet, lenders took too long, or you simply did not know what was happening — Miles Turner is the reason that does not happen at NeedingAdvice.co.uk. As our Client Relationship Manager, Miles sits at the centre of the mortgage process, keeping clients informed at every stage and making sure nothing falls through the cracks between submission and completion.

Miles brings 7 years of experience in the mortgage and financial services industry. He has a deep understanding of lender processes — the timescales, the requirements, the quirks of different underwriting teams — and uses that knowledge to chase progress proactively rather than waiting for things to go wrong. His role is to take the pressure off both the mortgage brokers and the clients, acting as the calm, organised presence that keeps everything moving.

Outside of work, Miles is a family man — he cherishes his time with his wife and family, and that grounded, people-first approach is something clients pick up on straight away. He genuinely cares about outcomes, not just processes.

Most delays are avoidable. In our experience, the majority of mortgage delays come down to slow communication — between brokers and lenders, or between lenders and solicitors. Miles exists precisely to eliminate those gaps. His job is to chase, coordinate and communicate before delays become problems.

7 years of lender knowledge. Miles has spent years building an understanding of how different lenders operate. He knows which ones move quickly, which need chasing, and what language to use to get a response. That experience translates directly into faster completions for clients.

You are never left wondering. Getting a mortgage can feel stressful — especially when you have a purchase chain relying on you. Miles makes sure you always know what is happening, what is needed from you, and what the expected next step is. No silence. No chasing us for updates.

Who is Miles Turner?

Miles Turner is the Client Relationship Manager at NeedingAdvice.co.uk Ltd. With 7 years of experience in the mortgage and financial services industry, he manages lender and client communication, case progression and third-party coordination — ensuring applications move efficiently from submission to completion.

What is the difference between a Client Relationship Manager and a Mortgage Broker?

A Mortgage Broker provides regulated financial advice — assessing your circumstances and recommending the most suitable mortgage product. Miles’s role is operational: once an application is submitted, he manages the process — chasing lenders, coordinating with solicitors, tracking documents, and keeping clients informed. Both roles are essential to a smooth experience.

Will Miles be my main point of contact after I apply?

In many cases, yes. After your adviser has submitted your application, Miles often becomes the primary day-to-day contact for updates on progress. Your adviser remains available for any advice questions, but Miles handles the practical side of keeping the application on track.

How do I contact Miles?

Call or text Miles on 07864 882663, or email [email protected]. You can also reach the office on 0800 612 3367.

My application seems to have stalled — can Miles help?

Absolutely. If you are an existing NeedingAdvice.co.uk client and your application feels like it has gone quiet, get in touch with Miles directly. Chasing progress and breaking through lender delays is exactly what he is here for.

Miles Turner works for NeedingAdvice.co.uk Ltd, which is an Appointed Representative of Rosemount Financial Solutions (IFA) Ltd, authorised and regulated by the Financial Conduct Authority under reference 938312. You can verify this directly on the FCA Register. Miles is not a mortgage adviser and does not provide regulated financial advice — for mortgage advice please speak with Damian, Sumaiya or Matthew.

Miles works alongside a team of specialist mortgage and financial advisers. Meet the full team →