standard Coronavirus COVID-19 – Mortgage Lender Payment Break Rules & Contact Details

We have gathered a list of lenders and the likely procedure for putting in place a payment break. The Information is changing quickly and could be out of date or changed quickly. Thus, the position should be confirmed with the lender directly.
At present most lenders have confirmed that a payment break will not affect the clients credit score. However please confirm this directly with individual lender.
Taking a payment holiday could mean more interest is added to the mortgage and payable overall. If you have any questions, then feel free to contact us to discuss.  

We can offer a variety of solutions to customers who are worried about meeting their mortgage repayments, including payment
holidays. We do need to make sure that solution we offer is right for the individual customer’s circumstances, so if you are having
difficulties, please contact us on 0800 138 2403.
Bank of Ireland UK are following UK Finance guidelines and will be offering mortgage payment holidays up to 3 months to those
that need it. We’ll provide this option to your customers that have residential and Buy to Let Mortgages. The payment breaks
offered by the Bank will not affect customers’ credit files at the Credit Reference Agencies.
As a responsible lender, it is crucial that we offer the right support to our customers at this time. We have therefore decided to
offer customers who are potentially facing financial difficulty, a number of options to support them through this time. These
include Repayment holidays for up to 90 days. We encourage customers to get in contact with us at the earliest opportunity to
discuss the most suitable solution. Existing mortgage customer should contact Barclays on: 0800 022 4022
At the moment we are speaking to customers on a cases by case basis. Customers should contact us directly if they are worried
about their circumstances. Existing mortgage customers should contact Bath Building Society on: 01225 475719
The Society is committed to supporting members in financial hardship through these difficult times and will absolutely commit to
offering the 3 month payment holiday facility. We are currently looking at how best we implement this operationally and how we
communicate with our members. We will be logging all requests and will come back to the member with confirmation as soon as
possible. Existing mortgage customers should contact Buckinghamshire Building Society on: 01494 879517
Customers who are up to date with their mortgage payments and not currently in financial difficulty can request a 3 month
payment holiday if they need help as a result of COVID 19. Customers will self-certify, disclosing that they are impacted by
Coronavirus, we will not be asking for any further validation of this. Providing a payment holiday will not attract arrears or
adverse Credit data. Once the payment holiday is over, we will look at options to recalculate deferred payments but will contact
the client about this. These deferred payments mean that interest will not be collected on their balance (which is not reducing
either). Once recalculated, their payment will increase as the balance + interest on the balance not collected during the holiday
will be rescheduled over a slightly shorter term. This applies to Residential and Buy to let lending. Contact number for clients
affected - 0800 121 8899
Yes we will support the 3 month payment holiday with each request being considered on a case by case basis. Anyone concerned
will need to contact our financial support team as soon as they can by emailing [email protected], titling their
email “Payment Holiday” and quoting their name and 8 digit account number in the email. Alternatively, Existing mortgage
customers should contact Darlington on: 01325 366366
Customers can call our Mortgage Service Team on 03330 140 146 to discuss all options.
We will continue to follow existing regulations and processes and will assess each scenario on a case by case basis. Please call us
on 0344 770 8030 if you have any concerns over making payments.
We will work with every borrower during these difficult times to support them through their mortgage payments. We have a
range of forbearance measures including interest only and payment holidays, which will be discussed on a case by case basis
with each borrower. As always we urge borrowers to contact us as soon as possible in the event of difficulty to ensure the best
solution is put in place. Existing mortgage customers should contact Hanley Economic on: 01782 255000
Yes the Society will allow a 3 month payment holiday for anyone who is affected by COVID-19 as per the recent UK Finance
guidelines. Please visit the Society’s website using this link to speak to us. https://www.hrbs.co.uk/contact/
For existing customers, if you are impacted financially by Coronavirus (COVID-19) and have any concerns, please contact us and
we will seek to offer help and advice with any queries you may have. Existing mortgage customers can contact Hodge on: 0800
731 4076
Affected borrowers who are up to date with their mortgage payments and seeking a mortgage payment holiday are asked to
complete and return our self-certification request form (which will shortly be available) by post or by email to
[email protected] (we suggest using secure email where possible). Agreed arrangements will not be reported to credit
reference agencies. Please note borrowers who are already in a payment shortfall or arrears will need to contact us in the first
instance to discuss the options available. To get in touch with our mortgage payments team please call us on 0330 123 0773 or
email us at [email protected]
Rest assured that we will do what we can to help and are already working with customers to offer a whole range of solutions to
meet their needs, including where appropriate, payment holidays. Existing mortgage customers can contact Kensington on: 0800
111020
We have agreed to support customers who are facing difficulties, as a direct result of COVID-19. Customers will need to contact
Kent Reliance to discuss on what basis they are experiencing difficulties. We will then be able to explain the process and impact
of a potential payment holiday, agreeing the right course of action to ensure we are working closely with our customers. Existing
mortgage customers can contact Kent Reliance on: 0345 671 7274
We have a number of options that can help anyone experiencing financial difficulties and will work with borrowers to agree a
solution that meets their circumstances. We assess each case individually and you can find more information and contact
numbers in the ‘Repayment difficulties’ guide our website: www.leedsbuildingsociety.co.uk/mortgages/payment-diculties/
Existing mortgage customers can contact Leeds Building Society on: 0345 050 5075
We continue to support members affected by coronavirus on a case-by-case basis and that includes offering payments holidays
where needed. These will not be registered as arrears on the credit le. Existing mortgage customers can contact Nationwide on:
03457 30 20 11
We understand that there may be circumstances where a personal customer may fall into financial difficulty as a result of the
impacts of coronavirus, for instance, loss of income. We will look to understand each customer’s situation on a case-by-case basis
and can offer a number of options to help them manage their finances. Existing mortgage customers can contact Natwest on:
0800 096 9527
In line with the package of financial support announced by the Chancellor of the Exchequer, we are committed to support
customers who experience difficulty with mortgage payments as a result of coronavirus. This includes payment holidays for a
minimum of three months. If you are concerned about your financial situation please get in touch with us at the earliest
opportunity; we have a range of options that we can consider in order to provide the support you need. You can email:
[email protected] or call our helpline number on: 0345 702 3083. Lines are open from 9am to 6pm Monday to
Thursday, and 9am to 5pm on Fridays.
The Bank already have policies which are aimed at supporting customers who find themselves in financial difficulty, regardless of
the reason. These policies apply to customers who are self-employed as well as those on PAYE. We will be applying these policies
on an individual basis to ensure the best outcome for customers throughout this difficult period. The process we apply for a
deferred payment (payment holiday) does not adversely impact upon the customers’ credit status and no credit reference agency
reporting is generated as a result of having an arranged payment holiday.
Post Office Money are following UK Finance guidelines and will be offering mortgage payment holidays up to 3 months to those
that need it. We’ll provide this option to your customers that have residential and Buy to Let Mortgages. The payment breaks
offered by the Bank will not affect customers’ credit files at the Credit Reference Agencies.
Precise Mortgages has agreed to support customers who are facing difficulties as a direct result of Covid-19. Customers will need
to contact Precise Mortgages to discuss on what basis they are experiencing difficulties. Precise Mortgages will then be able to
explain the process and impact of any potential payment holiday, agreeing the right course of action to ensure we are working
closely with our customers.
Any Saffron customers directly affected should contact the customer services team as soon as they can, in confidence, on 0800 072 1100 and select Option 2 then 2, or visit the Saffron Building Society website.
If you’ve been financially impacted by the Coronavirus call us on 0800 023 4603. Our dedicated team will look at your situation
and explore ways to support you depending on your specific circumstances. This includes the option to defer or reduce your
mortgage repayments. There is now an online form you can complete as an alternative to ringing us.
We will be speaking to credit reference agencies to ensure consistent treatment of those customers to whom a repayment
holiday is made available. We recognise that these are unprecedented and difficult times for customers. This is why we are
offering customers who are up to date with their mortgage payments and impacted by COVID-19 the ability to self-certify if they
need help. We will commit to help customers the best way for the individual, but an automatic payment holiday may not always
be the most suitable approach and may not be required by all customers. Should the customer wish, we could conduct a full
assessment of their finances. It’s therefore important that customers who believe they may be impacted by COVID 19, either
directly or indirectly, contact their lender at the earliest possible opportunity to discuss if the payment holiday is a suitable option
for them. Existing mortgage customers can contact Stafford Railway on: 01785 223212
The Society understands that some of its members may find themselves in financial difficulty as a result of issues associated with
Coronavirus. We would encourage any borrower who is experiencing difficulties to contact us as soon as possible. The Society’s
friendly and experienced staff will look to understand each customer's situation on a case by case basis to help you reach the
best solution based on your individual circumstances. Please contact us on 01792 739110 for advice or support.
Any customer experiencing financial difficulties should contact the Society on 0800 783 2367 to discuss both their personal
situation and the options that may be available to them.
Yes, self-certification of their need for help (payment holiday) will be accepted as long as the customer is currently up to date with
their mortgage payments. Customers who prefer to go through a proper assessment to find a more suitable solution such as
reduced monthly payments or interest only, are encouraged to contact us directly to consider their situation on an individual
basis. Existing mortgage customers can contact The Tipton on: 0121 557 2551
Yes, as per government policy we will grant a 3 month payment holiday to anyone wanting to self-certify that they are impacted
by COVID-19. No additional evidence or financial statement are required. Existing mortgage customers can contact Together on:
0333 455 2305

About the Author

Business protection expert helping business owners of all sizes protect their families and businesses from the effects of death and illness. Advising clients on shareholder protection, key person cover and relevant life policies. Also offering personal clients excellent advice on Mortgages and Protection solutions. From first time buyers to remortgages. All types of clients considered.

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